Refunds & Replacements

Refunds and replacements

Everything we ship is perishable, so we do not take returns. We do stand behind every box.

Arrived warm? Your beef should arrive frozen, or at least refrigerator-cold (below 40°F) with ice crystals still visible. If it arrives above 40°F, do not eat it. Email hello@mountpleasantbeef.com or call (888) 694-9622 within 48 hours of delivery with a photo of the box and its contents, and we will replace the order or refund it in full — your choice.

Missing or wrong item? Tell us within 48 hours of delivery and we will ship the missing item on the next ship day or refund it.

Cancellations. Orders are packed the night before they ship (Sunday night for Monday shipments). Before then, email us and we will cancel and refund in full. Once an order is packed it cannot be cancelled.

Not covered. Loss or damage caused by an incorrect or incomplete shipping address, or by a box left outside after delivery. Please double-check your address and plan to be home on delivery day.

Refunds go back to the original payment method within 5–10 business days.